Terms of Service

1Acceptance of Terms

By accessing, downloading, or using Avenzoar, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Avenzoar. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2Eligibility

You must be at least 13 years old, or the minimum age of digital consent in your jurisdiction (whichever is higher), to use Avenzoar. By using the Service, you represent and warrant that you meet this age requirement. If we learn that a user does not meet the minimum age requirement, we will terminate their account immediately.

Redeeming Coins has further requirements, including a higher minimum age, set out in the Coins, Rewards and Payouts section.

3Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials. You are responsible for all activity that occurs under your account.
• Create and maintain only one account per person. Multiple accounts per individual are prohibited.
• Notify us immediately at contact@avenzoar.ai if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information, or that violate these Terms.

4Description of the Service

Avenzoar is a gamified data annotation platform. The Service consists of two primary components:

• For Players: Mobile games through which users answer questions and complete annotation tasks. Players earn Coins (see Coins, Rewards and Payouts) and experience points (XP), maintain daily streaks, and climb leaderboards based on their participation and accuracy.
• For Business Clients: A dashboard through which organizations upload datasets, configure annotation tasks as games, set reward parameters, and download validated annotation results.

The specific games, features, reward structures, and available tasks may change over time as we develop and improve the platform.

5User Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following conduct is strictly prohibited:

• Automated Access: Using bots, scripts, crawlers, or any automated means to access the Service, submit answers, or manipulate gameplay.
• Gaming the System: Deliberately submitting random, incorrect, or meaningless answers to accumulate coins or XP without genuine engagement.
• Multiple Accounts: Creating or operating more than one account, or allowing others to use your account.
• Collusion: Coordinating with other users to manipulate annotation results, leaderboard rankings, or quality scores.
• Reverse Engineering: Attempting to decompile, disassemble, reverse engineer, or otherwise derive source code from the Service.
• Interference: Interfering with or disrupting the Service, servers, or networks connected to the Service.
• Impersonation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Harmful Content: Uploading or transmitting viruses, malware, or any other harmful code.
• Abuse: Harassing, threatening, or intimidating other users or Avenzoar staff.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these rules, including removing content, suspending or terminating accounts, and reporting violations to law enforcement.

6Intellectual Property

6.1 Platform Ownership

The Avenzoar platform, including its design, code, graphics, game mechanics, logos, and trademarks, is the exclusive property of Avenzoar and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without our prior written consent.

6.2 Annotation Data Ownership

The datasets uploaded by business clients remain the property of those clients. Annotation outputs (the answers and labels generated by players) are the property of the business clients who commissioned the annotation tasks, not the players who submitted them. By using the Service as a player, you acknowledge and agree that any annotations you provide become part of the client's dataset and you do not retain any ownership rights over those annotations.

6.3 User Content

If you submit any content to us (such as feedback, suggestions, or contact form messages), you grant Avenzoar a non-exclusive, worldwide, royalty-free license to use, reproduce, and incorporate that content for the purpose of improving and operating the Service.

7Coins, Rewards and Payouts

Players earn reward coins ("Coins") on the Service for eligible activity, such as answers that pass our validation and quality checks. Confirmed Coins have a cash value: they can be redeemed through Avenzoar's payout program (the "Payout Program") on the terms in this section and the details shown in the app. By earning or redeeming Coins, you agree to the following.

7.1 Earning and Confirming Coins

• Pending Coins: Coins you earn are first held as pending while the answers that earned them are validated. Pending Coins cannot be redeemed, and they may be reduced or cancelled if those answers are not validated or were submitted in breach of these Terms.
• Confirmed Coins: Coins become confirmed (the app shows them as available Coins) once validation is complete. Only confirmed Coins can be redeemed.
• Corrections: We may correct your Coin balance, including by removing confirmed Coins, where Coins were credited by mistake or through a system or rate error, or as a result of fraud, abuse or a breach of these Terms.
• Bonuses and promotions: Bonus Coins from a promotion, such as a founding-member bonus, are subject to the conditions shown with that promotion and to this section, and may be limited in amount or duration.
• Demo coins: Coins shown in the demo game on our website, or in any round the app marks as a demo or practice round, are for illustration only. They are not Coins under these Terms and have no value.

7.2 Redeeming Coins

• Redemption rate: Coins are redeemed at the rate shown in the app when you submit your redemption request. Rates may differ between payout options and countries, and we may change them. Before a change that lowers the rate takes effect, we will announce it in the app, and Coins confirmed in your account before the announcement can still be redeemed at the earlier rate during a reasonable notice period stated in that announcement, unless a change with shorter or no notice is required by law, by a regulator or by a payment provider, or is needed to address fraud, abuse or an error. Values or prices shown in the app for payout options that are not yet available to you (for example, options marked "Coming soon") are for illustration only: they are not a redemption rate, and they do not set the rate that will apply when the option becomes available.
• Minimum amounts: Each redemption must meet the minimum amount shown in the app for the payout option you choose. Minimums may differ between payout options and countries.
• Who can redeem: Coins can be redeemed only by the account holder, and only if you have reached the age of legal majority in your country of residence. If you have not reached that age, you may not redeem Coins, and no one else may redeem them for you.
• Verification: Before we make a payout, we may ask you to verify your identity, age, country of residence and eligibility, and to show that the payout account is in your name. We may use third-party verification providers for this, as described in our Privacy Policy. We may delay a payout until verification is complete, and may refuse it if you cannot be verified or the information you give us is inaccurate.

7.3 Payouts

• Payout options: The Payout Program is being introduced country by country. The payout options, currencies and providers available to you depend on your country and are shown in the app. Until a payout option is available to you, you cannot redeem Coins, and your confirmed Coins remain in your account, subject to this section. Not every option is available in every country, and we may introduce options gradually, or change or withdraw them, over time.
• Fees and processing times: Avenzoar does not charge a fee for redeeming Coins. If we introduce one, we will announce it in the app in advance and show it to you before you confirm any redemption it applies to. The third-party providers that deliver payouts may charge their own fees, apply their own exchange rates and take their own time to process a payout. Those fees and times are set by the provider, not by us, and processing times are not guaranteed.
• Payout details: You are responsible for giving us accurate payout details. We are not responsible for a payout that is delayed, lost or sent to the wrong recipient because of incorrect details you provided, and we may be unable to recover or reissue it.
• Holds and reversals: We may withhold, delay, cancel or reverse Coins, a redemption request or a payout, and may pause redemptions on an account while we investigate, where we reasonably suspect fraud, abuse, automated play, multiple accounts, collusion or another breach of these Terms; where a payout is subject to a chargeback, reversal or dispute; where needed to comply with sanctions, anti-money-laundering or other legal requirements, or with a request from a competent authority; or to correct an error. If a payout was made because of fraud, abuse or an error, we may recover it, including by deducting it from your Coin balance, to the extent permitted by law.

7.4 Nature of Coins and Taxes

• Coins are not a bank deposit, electronic money, currency, security, investment or other financial product, and they do not earn interest. They can be redeemed only through the Payout Program.
• Coins are personal to your account. They cannot be transferred, sold, pledged or exchanged with other users or third parties, or redeemed outside the Payout Program. Any attempt to do so is void, and the Coins involved may be cancelled.
• You are responsible for any taxes, duties and reporting obligations that apply to Coins you redeem and payouts you receive. Where the law requires, we may ask you for tax information, or withhold or report amounts.

7.5 Expiry, Account Closure and Changes

• Expiry and dormancy: We may set rules under which Coins expire, or under which Coins in an inactive account lapse. We will announce any such rule in advance, in the app or by email, before it applies to your Coins.
• Account closure: If you close your account, or we close it for a reason other than fraud, abuse or a breach of these Terms, we will tell you, in the app or by email, the period within which you may still redeem your confirmed Coins, even where the closure itself takes effect without notice. Redemptions in that period are subject to the minimum amounts, verification and other conditions in this section, and Coins not redeemed within it lapse. If we suspend or close your account because of fraud, abuse or a breach of these Terms, Coins in the account, pending or confirmed, may be cancelled without a payout, to the extent permitted by law.
• Program changes: We may change, suspend or end the Payout Program, or any part of it, with reasonable notice in the app or by email. If we end it, we will give you a reasonable opportunity to redeem your confirmed Coins before it ends, subject to this section. We may suspend redemptions without notice where required by law or by a payment provider, or to address fraud or a security issue.

8Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to the following circumstances:

• Violation of these Terms or any applicable law or regulation.
• Conduct that we determine, in our sole discretion, is harmful to other users, the Service, or third parties.
• Prolonged inactivity (accounts inactive for more than 24 months may be deactivated; what happens to your Coins is set out in the Coins, Rewards and Payouts section).
• Requests from law enforcement or government agencies.
• Discontinuation or material modification of the Service.

You may terminate your account at any time by contacting us at contact@avenzoar.ai or through your account settings. Upon termination, your right to use the Service ceases immediately. What happens to your Coins when an account is closed is set out in the Coins, Rewards and Payouts section. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, and limitations of liability.

9Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Avenzoar does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from using the Service will be accurate or reliable.
• Any defects in the Service will be corrected.
• The Service will meet your specific requirements or expectations.

You use the Service at your own risk. Any content downloaded or otherwise obtained through the Service is accessed at your own discretion and risk.

10Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVENZOAR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.
• The cancellation, reversal, lapse or correction of Coins in accordance with these Terms, or any delay, error or fee of a third-party provider in delivering a payout.

In no event shall Avenzoar's total aggregate liability to you for all claims arising out of or relating to the Service exceed the amount you have paid to Avenzoar in the twelve (12) months preceding the claim, or fifty (50) US Dollars, whichever is greater. This limit does not reduce the payout due for confirmed Coins that you validly redeem under the Coins, Rewards and Payouts section.

11Indemnification

You agree to indemnify, defend, and hold harmless Avenzoar and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your use of the Service caused damage to a third party.

12Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Amman, Jordan.

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at contact@avenzoar.ai. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within that period, either party may proceed with formal legal proceedings.

13Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Avenzoar regarding the Service and supersede all prior agreements, representations, and understandings.

15Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered users via in-app notification or email.
• Where required by law, obtain your consent before the changes take effect.

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and close your account.

16Contact Information

If you have any questions or concerns about these Terms, please contact us:

• Email: contact@avenzoar.ai
• Company: Avenzoar
• Locations: Amman, Jordan & Doha, Qatar