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Speech data · Jordan

Jordanian Arabic airline and travel call-center speech data

Airline and travel customer-service calls the way Jordanian customers make them: bookings, changes, cancellations, baggage and refunds, in Ammani (urban), rural and Bedouin Jordanian Arabic. Every call is transcribed word for word, tagged with what the caller wants, and checked by several native Jordanian reviewers.

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Specification

Dialect
Ammani (urban), rural and Bedouin Jordanian Arabic, with the English words customers mix in
Calls
Customer and agent, two speakers per call: bookings, changes, cancellations, baggage and refunds
Audio
8 kHz telephone or 16 kHz wideband, 16-bit WAV, mono or one channel per speaker
Speakers
Native Jordanian speakers, balanced across gender and age groups
Annotation
Verbatim transcript, timestamps, speaker turns and gender; intents such as change booking, cancel trip, lost baggage, refund status
Quality check
Every transcript is cross-checked by several native Jordanian reviewers

Example of the data

  1. Agent00:01

    مسا الخير، معك رنا من خدمة العملاء، كيف بقدر أساعدك؟

    Good evening, this is Rana from customer service. How can I help you?

  2. Customer00:04

    مسا النور، عندي مشكلة بـالحجز، صرلي يومين بحاول وما زبطت معي.

    Good evening. I have a problem with my booking. I’ve been trying for two days and it won’t work.

  3. Agent00:09

    ولا يهمك، بس أعطيني الرقم الوطني لو سمحت.

    No problem, just give me your national number, please.

  4. Customer00:12

    أكيد، بس بدي أعرف ليش صار هيك؟

    Sure, but I want to know why this happened.

What it is used for

  • Speech recognition for Jordanian calls

    Train and evaluate ASR that hears Jordanian Arabic, not only Modern Standard Arabic.

  • Airline and travel voice agents

    Change bookings, check baggage and answer refund questions by voice.

  • Disruption handling

    Sort the flood of calls on a disruption day by what each caller needs.

  • Agent quality monitoring

    Score calls automatically against your service standards.

Questions

Which varieties of the dialect are included?

Ammani (urban), rural and Bedouin Jordanian Arabic. Tell us the regions and the mix your product needs.

Which airline and travel intents are labelled?

Intents such as change booking, cancel trip, lost baggage, refund status, plus sentiment and named entities on request, or your own label set.

Can I hear samples first?

Yes. Request samples with the form on this page and we will send them with the full specification.

Can it be used in a commercial product?

Yes. The data is prepared for training and evaluating commercial AI systems, under a licence agreed with you.

Related datasets

SpeechJordanian Arabic banking call-center speech dataBanking customer-service calls the way Jordanian customers make them:See the dataset SpeechJordanian Arabic telecom call-center speech dataTelecom customer-service calls the way Jordanian customers make them:See the dataset SpeechSaudi Arabic airline and travel call-center speech dataAirline and travel customer-service calls the way Saudi customers make them:See the dataset

Tell us what your model needs.

Request samples and the full specification. We reply within a couple of business days.

Request samples