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Speech data · The UAE

Emirati Arabic e-commerce call-center speech data

Online-shopping customer-service calls the way Emirati customers make them: order tracking, returns, refunds, delivery slots and payment problems, in Emirati Arabic from Abu Dhabi, Dubai, Al Ain and the Northern Emirates. Every call is transcribed word for word, tagged with what the caller wants, and checked by several native Emirati reviewers.

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Specification

Dialect
Emirati Arabic from Abu Dhabi, Dubai, Al Ain and the Northern Emirates, with the English words customers mix in
Calls
Customer and agent, two speakers per call: order tracking, returns, refunds, delivery slots and payment problems
Audio
8 kHz telephone or 16 kHz wideband, 16-bit WAV, mono or one channel per speaker
Speakers
Native Emirati speakers, balanced across gender and age groups
Annotation
Verbatim transcript, timestamps, speaker turns and gender; intents such as track order, return item, refund status, change delivery
Quality check
Every transcript is cross-checked by several native Emirati reviewers

Example of the data

  1. Agent00:01

    مرحبا، معاك سلامة من خدمة العملاء، شو أقدر أساعدك؟

    Hello, this is Salama from customer service. How can I help you?

  2. Customer00:04

    هلا، عندي مشكلة في الطلبية، من أمس أحاول وما ضبطت.

    Hi, I have a problem with my order. I’ve been trying since yesterday and it won’t work.

  3. Agent00:09

    حاضرين، عطني رقم الهوية لو سمحت.

    Of course, give me your Emirates ID number, please.

  4. Customer00:12

    زين، بس أبا أعرف ليش صار جي؟

    Fine, but I want to know why this happened.

What it is used for

  • Speech recognition for Emirati calls

    Train and evaluate ASR that hears Emirati Arabic, not only Modern Standard Arabic.

  • Delivery and returns bots

    Answer “where is my order?” and handle returns by voice, in dialect.

  • Customer-experience analytics

    See which products, couriers and payments cause the most calls.

  • Agent quality monitoring

    Score calls automatically against your service standards.

Questions

Which varieties of the dialect are included?

Emirati Arabic from Abu Dhabi, Dubai, Al Ain and the Northern Emirates. Tell us the regions and the mix your product needs.

Which e-commerce intents are labelled?

Intents such as track order, return item, refund status, change delivery, plus sentiment and named entities on request, or your own label set.

Can I hear samples first?

Yes. Request samples with the form on this page and we will send them with the full specification.

Can it be used in a commercial product?

Yes. The data is prepared for training and evaluating commercial AI systems, under a licence agreed with you.

Related datasets

SpeechEmirati Arabic banking call-center speech dataBanking customer-service calls the way Emirati customers make them:See the dataset SpeechEmirati Arabic telecom call-center speech dataTelecom customer-service calls the way Emirati customers make them:See the dataset SpeechSaudi Arabic e-commerce call-center speech dataOnline-shopping customer-service calls the way Saudi customers make them:See the dataset

Tell us what your model needs.

Request samples and the full specification. We reply within a couple of business days.

Request samples